Shipping Policy

This policy explains the separate stages of bespoke production, DCA quality checking and carrier delivery in Australia.

Where DCA delivers

DCA currently delivers to [confirm Australia-wide coverage and any excluded locations]. Available services and delivery charges appear before payment. International orders require separate confirmed terms and are not covered by this Australian policy.

Production timing

Production generally takes at least four weeks from DCA’s confirmation that your approved and fully paid piece has commenced production. Complex work, sourcing, supplier capacity or an unexpected production issue can extend that estimate. DCA will advise you if a material delay arises.

Quality check and packaging

After production, the piece arrives at DCA for checking and packaging. This stage usually takes two to three business days, in addition to production time. If the piece needs further work after checking, we will update its status and estimate.

Dispatch and tracking

DCA ships using [confirm Australia Post service, signature and any insurance arrangements]. We will send a dispatch notice and tracking link through your customer dashboard. Carrier time starts after dispatch and varies with the destination, service and current network conditions. Australia Post publishes indicative Parcel Post times of about two to four business days within a state and three to six business days interstate; these are estimates rather than guaranteed delivery dates. Regional and remote locations can take longer.

Delivery address

Please verify your delivery details before dispatch. Use the dashboard support icon promptly if an address is wrong or changes. We cannot guarantee a change after the parcel enters the carrier network. [Confirm PO Box and signature requirements.]

Delay, loss or damage

If a parcel is delayed, appears lost or arrives damaged, contact DCA through the support icon in your customer dashboard and include your order number. Provide photographs where useful. DCA will investigate and explain the next step; we will provide a solution where required by the Australian Consumer Law. Carrier processes do not remove your rights against the supplier.

Order updates

Your customer dashboard shows the latest available order status. For a question, use its support icon and include your quote or order number. Your Member can assist with the design journey, while DCA manages production, dispatch and delivery issues.