Frequently Asked Questions

No. You are an independent Member operating within the DCA platform. You are not an employee,
contractor, or authorised corporate spokesperson beyond your defined Member role.

• Introduce clients to the DCA experience
• Guide inspiration and design direction
• Submit structured design briefs
• Present approved pricing within tier compliance
• Maintain communication via the DCA portal

Members do not manufacture jewellery, source stones independently, alter factory pricing, or guarantee
savings.

The Member Margin reflects structured participation in direct-to-source factory access, guided bespoke
consultation, client facilitation, and tier-aligned pricing. It is not a retail commission or discretionary markup.

Payment is processed once client payment is secured, production is completed, and delivery is confirmed.
Margins are system-tracked within your dashboard.

If you introduce another approved Member:

• They earn their own Member Margin
• You earn 2–5% of their final client sale price
• It is single-tier only

Recruitment is optional.

All procedural, pricing, compliance, or escalation questions must be directed to the dedicated DCA Support
channel inside the portal. Never self-interpret policy.

• Request full specification comparison
• Confirm certification equivalence
• Compare metal purity and weight
• Reinforce structured sourcing and production standards
Remain calm and factual. Do not criticise competitors.

Do not discount. Instead:

• Adjust specifications
• Consider lab-grown alternatives
• Simplify design
• Request DCA pricing review

Tier integrity is mandatory.

Policy allows two structured revision rounds. If exceeded:

• Explain workflow boundaries
• Escalate to DCA Support
• Do not promise unlimited redesign

Standard production is four weeks from commissioning. Delays may occur due to stone sourcing,
certification processing, or workshop scheduling. Communicate proactively.

• Review approved CAD
• Confirm final specifications
• Document concerns
• Escalate immediately to DCA Support

Do not independently promise refunds or remakes.

Immediately notify DCA Support. Do not issue manual invoices or corrections.

No. You operate within Diamond Cut Atelier. Do not imply independent manufacturing, sourcing, or
ownership of production.

• Wholesale to the public
• Guaranteed cheaper than retail
• Luxury discounts
• Massive markups removed

Approved language includes direct-to-source fine jewellery platform, factory-level bespoke commissioning
model, and industry-backed production access.

No. Do not share earnings screenshots, promote financial freedom narratives, or make guaranteed income
claims.

Report to DCA Support. Do not engage publicly.

• Issue warning
• Require content removal
• Suspend marketing privileges
• Review membership status

Brand protection is mandatory.

Yes. Client information must not be shared outside the portal, screenshotted, forwarded, or discussed
publicly.

Only with explicit client permission. Do not disclose pricing, private conversations, or personal details.

Yes. CAD files must not be publicly shared without permission, reused for other clients, or modified
independently.

No. Do not export client lists, create independent databases, or store sensitive information insecurely.

All payments are processed through encrypted systems. Members must never request direct payments
outside the DCA system without approval.

No. Even without naming clients, Members must not imply association without consent. Discretion is
non-negotiable.

• Bespoke design experience
• Direct-to-source access
• Craftsmanship and quality
• Privacy and discretion
• Industry-backed production

Yes, using structured language such as factory-level access or direct-to-source commissioning. Avoid
discount or wholesale narratives.

Avoid direct brand comparisons. Emphasise structural efficiency and maintain professionalism.

Only with DCA approval. Ads must avoid income claims and guaranteed savings claims.

• Design inspiration
• Diamond education
• Craftsmanship insight
• Lifestyle imagery
• Before-and-after redesign stories

• Price attack posts
• Retail comparison reels
• Income opportunity promotion

Escalate to DCA Support before publishing. When in doubt — pause.